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Quality Objective in manufacturing industry

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Quality objectives are the smart goals of each department in company

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These are also called Key performance indicator (KPI)

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Customer complaint & customer Rejection PPM must be Zero

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Inhouse complaints & inhouse rejection PPM should be less than target.


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Cost of poor quality should be less than target


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Machine & Tool breakdown hours should be less than target





All internal audit should be done as per plan.

Supplier performance should be as per target

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Sale turnover should be as per target decided

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For more detail about KPI, click the link

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