QMS principles ” are a set of fundamental beliefs, norms, rules and values that are accepted as fine and can be used as a basis for quality management.
Customer Focus:Organizations depend on their customers and therefore should understand present & future customer needs.
Leadership:Leaders establish unity of purpose and direction of the organization.
Engagement of People:People at all levels are the essence of the organization
Process Approach:The desired result is achieved more efficiently when activities and related resources are managed as a process.
Continual improvement of the organization’s overall performance should be a permanent objective of the organization.
Relationship Management:An organization and interested parties (Suppliers) are interdependent and a mutually beneficial relationship enhances the ability of both to create values.