7 Quality Management Principles

QMS principles ” are a set of fundamental beliefs, norms, rules and values that are accepted as fine and can be used as a basis for quality management.

Customer Focus: Organizations depend on their customers and therefore should understand present & future customer needs.

Leadership: Leaders establish unity of purpose and direction of the organization.

Engagement of People: People at all levels are the essence of the organization

Process Approach: The desired result is achieved more efficiently when activities and related resources are managed as a process.

Continual improvement of the organization’s overall performance should be a permanent objective of the organization.

Effective decisions are based on the analysis of data and information. These decisions will produce the desired results.

Relationship Management: An organization and interested parties (Suppliers) are interdependent and a mutually beneficial relationship enhances the ability of both to create values.