Process categories for IATF 16949

Process categories for IATF

A process is a set of inter related activities where we provide input and get output with value addition.There are three categories of processes as per IATF 16949. These are as below:

  • Management oriented process
  • Customer oriented process
  • Support oriented process

Now we will understand each one of above with detail.

Management oriented process:

Management processes are those processes which control, facilitate, monitor and review other processes of the organization with goal to continual improvement of QMS, effective implementation of policies and objectives and provide customer focus to the organization.

Types of Management oriented processes:

Customer oriented processes:

Customer oriented process are those process which directly affect the quality and delivery of products by the organization to the customer.These are the value adding process. These processes start with understanding customer requirements and ends with delivering customer value.These processes directly linked with customer from input to output.

Types of customer oriented processes:

  • New product development (APQP)
  • Customer complaint handling
  • Production ( Manufacturing)
  • Marketing
  • After sale service
  • Ordering / Request for quotation (RFQ)
  • Tender

Key requirement of Customer oriented processes:

  • Process add value
  • Customer requirement identified
  • Process team has understood the requirement
  • Customer requirement fulfilled in a consistent and effective way
  • Continual improvement
  • Process performance result status

Support oriented processes:

The processes which are critical for effective implementation of customer oriented processes are called as support oriented process. As customer oriented processes need support from other processes to achieve planned outputs. These processes help directly or indirectly value adding processes by providing various resources in best usable form.

Examples of support oriented processes:

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