To ensure that the personnel performing work affecting product quality are competent based on appropriate education, training, skill & experience. Also to motivate employees to achieve quality objectives, continual improvement and create an environment to promote quality culture and innovation.
- Training procedure:
- Education/ training procedure questions:
This procedure relates to all personnel carrying out activities affecting the quality of products and related services.
Responsibility for training :
The overall responsibility of maintaining the effectiveness and implementation of this procedure lies with HR Head.
Training needs identification (TNI) :
Competency needed for different employees of each department is determined on the “Competence Level Requirement Sheet” and training needs are developed for each employee in the “Training Need Identification Form”. Staff training is identified by the HOD and by himself. Also, review training topics as per the needs of the respective department.
The training need of associates is identified by the supervisor through verbal interviews and observation. The topic for training should be selected as per need required based on their working in the respective department. Also review training needs ( Topics) each year as per skill required based on working, skill evaluation & skill level criteria.
Training Topics :
Training topics for staff can be selected from the below list:
- Statistical Process Control (SPC)
- Measurement System Analysis (MSA)
- Advanced Product Quality Planning (APQP)
- Production Part Approval Process (PPAP)
- Failure mode effect and analysis (FMEA)
- 7 QC Tools
- ISO / IATF 16949
- Cost of Poor Quality (COPQ)
- 8D / CAPA
- Product & process audit
Training topics for associates can be selected from the below list :
- Suggestion & Kaizen
- Poka Yoke
- Identification & Packing
- Fire & Safety
- 4M Change
- Safety PPE
- Machine check sheet
- Operation standard
- Material Handling
- Abnormal situations
Based on training needs the “Annual Training Plan” is prepared and training is imparted as per the plan by trainers identified, including external trainers or at the external training center. All participants’ presence is recorded in the “Training Attendance record”. Training effectiveness is verified by the trainer after one month & the effectiveness record is maintained in the “Training Effectiveness Record” and if the number of participants is absent on the scheduled training date, in this condition, make a plan for those training topics and deliver training within one month.
Training feedback is taken on the same day. Training effectiveness for staff is evaluated by HOD based on improvement in their working. There should be a training room ( DOZO ) in the company for providing training. Arrangements for re-training are made for those employees whose effectiveness is found less than 60% within a week.
Download the Training Module cum Training Record Format:
New Employee Training:
All new entrants are given induction training by the concerned HOD to be aware and familiar with the quality management system and the consequences of nonconformity to quality requirements to customers. Cover all employees’ company roles and contracts.
All employees are made aware of the technological changes & provide training as per the training plan based on TNI & new joiners provide training as per the New joinee training record on the following topics –
- Company profile
- Part Handling
- Work instruction
- Process awareness,
- Product awareness
- Document knowledge
New Joinee training shall be delivered on the same day. The first-day produced quantity will be verified by the concerned supervisor. The new joinee will work under supervisor observation for one week and maintain the record in the new joinee production monitoring record. For new joinee in PDI conduct poison tests and maintain inspection records for one week. After one week concerned department head evaluates the skill through a level-wise questionnaire sheet as per skill evaluation criteria and updates the skill matrix within a month.
New Operator training criteria:
New Joinee training shall be delivered on the same day as per the defined criteria for the experienced operator and fresher operator. The respective operator can achieve the desired skill level after the defined below criteria.
Prepare skill matrix for standard room person and provide training related to equipment and related field as per training plan & maintain training record with effectiveness as per training provided.
Conduct Operator Observance for all operators covering all operators & both shifts from each department if any operator does not qualify then provide training on the same day & check the effectiveness as per criteria.
Conduct Poison Test as per poison test WI for all final inspectors as per plan to check inspectors are capable of detecting the defect if an inspector is not qualified then provide training on the same day & take the poison test again after training.
On-the-job training is provided to the personnel in any new or modified job affecting product quality.
The process is established to motivate employees to achieve quality objectives to make continual improvements. This process includes the promotion of quality and technological awareness throughout the whole organization.
Select some operators as per requirement for multi-skilling in each department. Provide training to them from level 2 and upgrade them. The target should be to upgrade them to at least level 3.
For Operators and inspectors, a Skill Matrix is to be prepared. In skill matrix defined skill level as per skill evaluation criteria. Take level-wise theoretical question papers and practical evaluations ( Qualitative and quantitative). Then update the skill matrix and display it in respective departments. During skill evaluation, if the skill is found less than the previous level make a plan for re-training within a week. Skill evaluation and skill matrix shall be reviewed after six months.
Download the Skill Matrix Excel template:
Skill up gradation :
Make a plan for the skill upgradation of each employee in each department. The target for upgradation should be at least level 3 which means ‘can do operation independently. After that, we can plan only some of the selected operators to level 4.
New Product Training:
The development Head / QA Head will provide training to all concerned persons such as Operators, Supervisors, and Inspectors about Product and Customer-specific requirements before the SOP of the product.
Education/ training procedure questions:
Do you clarify the department in charge of promoting quality education, and implementing education based on an annual plan? Are records of education kept?
|Procedure for training is available or not
|Training needs identification done; Y/N
|Training plan made as per above need (TNI): Y/N
|Training Plan vs Actual Status
|Training content is to be checked
|Effectiveness of training is checked; Y/N (Effectiveness for Operators/Staff)
|New operator training given / Induction Training Record: Y/N (standard induction training program available and followed) (above requirements must be checked with one example for operator and staff wherever applicable)
|Training Plan for operators for awareness training
Do you define and implement the skill evaluation of the operator to determine whether the operator can work without surveillance? (e.g. acceptable revel/evaluation frequency/evaluation method)
|For each operator, skill evaluation is done: Y/N (applicable for Production, Tool Room and Inspection)
|For each skill level (e.g. defining an operator at Level 1,2,3,4), specific criteria
is made and followed. (implementation check)
|Minimum skill level to perform any operation: defined and followed check
|Availability of Skill Matrix on the shop floor (all operators to be included)
Education for managers/Inspectors/ Special operators
Do you periodically monitor the skills of certificated operators and follow up to improve their skills?
|Skill evaluation frequency using criteria followed above (clause no 5.1.2): Quarterly/half yearly (skill evaluation must be done at least 2 times/year)
|For the QA inspector, the Poison test is done: Y/N (Frequency)
|Skill upgradation plan for Operators (in case the skill level is reduced) (plan to
be available in the skill matrix)