New management review check points as per IATF standard

Management review of organization QMS at planned intervals will be done by top management. Management review is done to ensure the continuing suitability, adequacy, effectiveness and alignment with strategic direction of the organization.

Welcome address by CEO :

The CEO mentioned that we are going for IATF 16949:2016 certification during the period. All of us have to understand the requirements of the standard and ensure that we comply with these requirements. Also we have to use the standard and implement it to enhance customer satisfaction and thereby improve the business results.

Input /check points to be discussed during MRM:

1. Status of actions from previous management review :

If no specific action pending from the last MRM, then it is OK. If any action pending of previous MRM, then review its progress. Take action to close that point immediately.

2. Change in external and internal issues that are relevant to the QMS:

Verify that if any change in the issue of all interested parties. Then take action to close that issue. If no change, then it is OK.

3. Customer satisfaction and feedback from relevant interested parties :

Review ranking of all customers. If not received then ask customer satisfaction report from the customers. If it is less in any month, then review the action taken and closure. If customer not provide report, then prepare the customer satisfaction report as per available data.

4. Quality Objective achievement status :

Review Key Performance Indicator ( KPI ) of each department against the target. If found less than target, then take action accordingly.

5. Process performance and conformity of products and services :

Do product and process audit as per plan with product and process audit check sheet. Close all observations within time limit.

6. Non conformity and corrective actions:

a) Customer Complaint :

Review complaints of all customers of last 6 months ( From last MRM). There should not be any repetitive customer complaint.

b) In house Rejection PPM :

Review in house rejection ppm of last 6 month against the target. If it is within target, then OK. If rejection PPM is above target then take action accordingly. In house rejection PPM will be captured through the Red bin analysis process.

7. Monitoring and measurement result :

Verify Monitoring and measurement resources, their calibration record and measurement system analysis (MSA)

8. Audit results :

a) Internal Audit :

Internal audit was conducted in accordance with IATF 16949 standard during this period ( from…. to…..) as per the schedule prepared by MR and all departments have been covered during the audit. Following NCs were reported during the audit and all are minor in nature. Found that there is no repetition of the same NCs.

Action Plan : Analysis has been carried out for all the NCs and correction and corrective actions have been taken. All these NCs have been closed after verification of actions by the respective auditors. To be ensured that there is no repetition of these NCs in future. The status of effectiveness of actions taken to be reviewed in the next MRM.

b) Process & Product Audit :

Following processes which were taken up for process audit as per the plan in last 6 months.

Action Plan :Actions have been taken on all the observation points reported during the audit. The concerned process owner to ensure that these observations are not again repeated in the subsequent audits.

c) External Audit :

Mention detail of audit done by all the customers.

Action Plan : Actions have been taken on all the observation points reported during customer audit. The concerned department head to ensure that these observations are not again repeated in the subsequent audits

d) Supplier Audit :

Supplier audits have been carried out as per the plan during the period . Following are the suppliers the audits carried out last 6 month.

Action Plan : Actions have been taken on all the observation points reported during audit of the supplier. Closure evidence are collected from supplier. The supplier has to ensure that these observations are not again repeated in the subsequent audits

9. Performance of external providers :

Supplier rating is calculated as per criteria on monthly basis of all suppliers. Review suppler rating as per target. If rating of any supplier is less than target, then take action as per procedure.

10. The adequacy of resources :

Review the requirement of any resource and also discuss about the added resources in this period

11. Effectiveness of action taken to address risk and opportunities :

Review risk and opportunity identified. For some of the risks identified in risk assessment, actions have been taken to prevent / mitigate the risk.

12. Opportunity for improvement :

List out the improvements which have already been carried out.

Also list out the improvements to be carried out in next period.

13. Cost of poor quality (COPQ) :

Review the cost of poor quality data of last 6 month against the target decided. Take action if it found less than the target.

14. Process effectiveness : OEE

15. Process efficiency :OEE

16. Product conformance :

17. Feasibility study during NPD and ECN :

Review new product development status against the inquiry received. Also review that the feasibilty should be done within 10 days.

18. Performance review of maintenance objective :

Review the maintenance objective against the target. e.g. Breakdown hours,Preventive maintenance as per Plan, OEE, MTTR and MTBF.

19. Warranty performance :

Review the status if you have any part under warranty. If no such part exist, then it is OK.

21. Customer scorecards review :

Review scorecard of all customers of last 6 months. Also review the action taken when score was less.

22. Identification of potential field failure identified through risk analysis ( FMEA) :

The potential field failures have been addressed in process FMEA and the corresponding points are included in the control plan for implementation.

23. Actual field failure and their impact on safety or the environment :

The actual field failures have been addressed in process FMEA and the corresponding points are included in the control plan for implementation.

24. Customer Specific Requirements:

Customer Specific Requirements or any other system related which has to be taken in our QMS. All customer specific requirements are considered. We should prepare a matrix for all customer & their requirements.

CSR Matrix, Customer specific requirement matrix

25. Kaizens :

Review the status of Kaizen done in each month against the target. Also motivate employee to do the kaizens.

26. Business Plan :

Business plan is prepared and the same is available. This has been integrated with the QMS.

Action : The practice of integrating the business plan with the QMS to be continued. Also monitoring of the improvement in business results by the implementation of QMS to be done.

See the story about MRM check points.

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