Management review of organization QMS at planned intervals will be done by top management. Management review is done to ensure the continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organization.
- Input /checkpoints to be discussed during MRM:
- 1. Status of actions from previous management review :
- 2. Change in external and internal issues that are relevant to the QMS:
- 3. Customer satisfaction and feedback from relevant interested parties :
- 4. Quality Objective achievement status :
- 5. Process performance and conformity of products and services :
- 6. Nonconformity and corrective actions:
- 7. Monitoring and measurement result :
- 8. Audit results :
- 9. Performance of external providers :
- 10. The adequacy of resources :
- 11. Effectiveness of action taken to address risk and opportunities :
- 12. Opportunity for improvement :
- 13. Cost of poor quality (COPQ) :
- 14. Process effectiveness: Overall equipment effectiveness OEE
- 15. Process efficiency:
- 16. Product conformance :
- 17. Feasibility study during NPD and ECN :
- 18. Performance review of maintenance objective :
- 19. Warranty performance :
- 21. Customer scorecards review :
- 22. Identification of potential field failure identified through risk analysis ( FMEA) :
- 23. Actual field failure and their impact on safety or the environment :
- 24. Customer-Specific Requirements:
- 25. Kaizens :
- 26. Business Plan :
Input /checkpoints to be discussed during MRM:
1. Status of actions from previous management review :
If no specific action is pending from the last MRM, then it is OK. If any action is pending for the previous MRM, then review its progress. Take action to close that point immediately.
2. Change in external and internal issues that are relevant to the QMS:
Verify that if any change in the issue of all interested parties. Then take action to close that issue. If no change, then it is OK.
3. Customer satisfaction and feedback from relevant interested parties :
Review the ranking of all customers. If not received then ask customer satisfaction report from the customers. If it is less in any month, then review the action is taken and closure. If the customer does not provide the report, then prepare the customer satisfaction report as per available data.
4. Quality Objective achievement status :
Review the Key Performance Indicator ( KPI ) of each department against the target. If found less than the target, then take action accordingly.
5. Process performance and conformity of products and services :
Do product and process audit as per plan with product and process audit check sheet. Close all observations within time limit.
6. Nonconformity and corrective actions:
a) Customer Complaint :
Review complaints of all customers of the last 6 months ( From the last MRM). There should not be any repetitive customer complaints.
b) In-house Rejection PPM :
Review in-house rejection ppm of the last 6 months against the target. If it is within target, then OK. If rejection PPM is above target then take action accordingly. In-house rejection PPM will be captured through the Red bin analysis process.
7. Monitoring and measurement result :
8. Audit results :
a) Internal Audit :
Internal audit was conducted in accordance with IATF 16949 standard during this period ( from…. to…..) as per the schedule prepared by MR and all departments have been covered during the audit. The following NCs were reported during the audit and all are minor in nature. Found that there is no repetition of the same NCs.
Action Plan: Analysis has been carried out for all the NCs and correction and corrective actions have been taken. All these NCs have been closed after verification of actions by the respective auditors. To be ensured that there is no repetition of these NCs in the future. The status of the effectiveness of actions taken is to be reviewed in the next MRM.
b) Process & Product Audit :
Following processes which were taken up for process audit as per the plan in last 6 months.
Action Plan: Actions have been taken on all the observation points reported during the audit. The concerned process owner is to ensure that these observations are not again repeated in the subsequent audits.
c) External Audit :
Mention detail of the audit done by all the customers.
Action Plan: Actions have been taken on all the observation points reported during the customer audit. The concerned department head to ensure that these observations are not again repeated in the subsequent audits
d) Supplier Audit :
Supplier audits have been carried out as per the plan during the period. Following are the suppliers the audits carried out last 6 months.
Action Plan: Actions have been taken on all the observation points reported during an audit of the supplier. Closure evidence is collected from the supplier. The supplier has to ensure that these observations are not again repeated in the subsequent audits
9. Performance of external providers :
Supplier rating is calculated as per criteria on a monthly basis for all suppliers. Review supplier rating as per target. If the rating of any supplier is less than the target, then take action as per the procedure.
10. The adequacy of resources :
Review the requirement of any resource and also discuss the added resources in this period
11. Effectiveness of action taken to address risk and opportunities :
Review risk and opportunity identified. For some of the risks identified in risk assessment, actions have been taken to prevent/mitigate the risk.
12. Opportunity for improvement :
List out the improvements which have already been carried out.
Also list out the improvements to be carried out in next period.
13. Cost of poor quality (COPQ) :
Review the cost of poor quality data of the last 6 months against the target decided. Take action if it is found less than the target.
14. Process effectiveness: Overall equipment effectiveness OEE
15. Process efficiency:
Process efficiency refers to the extent to which a process or system is able to achieve its intended goals or objectives in a timely and cost-effective manner. It is a measure of how well a process or system is performing in terms of output and resource utilization.
Process efficiency can be evaluated by measuring the time, resources, and costs required to complete a process or achieve a desired outcome. A highly efficient process is one that minimizes waste, reduces costs, and maximizes productivity while delivering high-quality results.
Improving process efficiency involves identifying areas of inefficiency and implementing measures to streamline processes, eliminate bottlenecks, and optimize resource utilization. This can involve automation, redesigning workflows, improving communication and collaboration, and leveraging technology to streamline and optimize processes. By improving process efficiency, organizations can reduce costs, improve productivity, and enhance customer satisfaction.
16. Product conformance :
Product conformance refers to the extent to which a product or service meets specified requirements, standards, and expectations. It refers to the product’s ability to function as intended and meet the needs of its intended users, while also complying with applicable regulations and industry standards.
Product conformance can be evaluated through various methods, including testing, inspection, and certification. Organizations may establish their own internal standards or follow external standards set by regulatory bodies or industry associations. Compliance with these standards demonstrates a commitment to quality and can enhance the credibility and marketability of the product.
17. Feasibility study during NPD and ECN :
Review the new product development status against the inquiry received. Also review that the feasibility should be done within 10 days.
18. Performance review of maintenance objective :
19. Warranty performance :
Review the status if you have any parts under warranty. If no such part exists, then it is OK.
21. Customer scorecards review :
Review the scorecard of all customers of the last 6 months. Also review the action taken when the score was less.
22. Identification of potential field failure identified through risk analysis ( FMEA) :
The potential field failures have been addressed in the process FMEA and the corresponding points are included in the control plan for implementation.
23. Actual field failure and their impact on safety or the environment :
The actual field failures have been addressed in the process FMEA and the corresponding points are included in the control plan for implementation.
24. Customer-Specific Requirements:
Customer Specific Requirements or any other system related have to be taken in our QMS. All customer-specific requirements are considered. We should prepare a matrix for all customer & their requirements.
25. Kaizens :
Review the status of Kaizen done each month against the target. Also motivate employees to do the kaizens.
26. Business Plan :
A business plan is prepared and the same is available. This has been integrated with the QMS.
Action: The practice of integrating the business plan with the QMS to be continued. Also monitoring of the improvement in business results by the implementation of QMS to be done.